Privacy Policy

ĀTMAN ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website atmanluxury.in and make purchases from us.

By using our website, you consent to the practices described in this Privacy Policy. This policy complies with the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 of India.

1. Information We Collect

1.1 Personal Information

We may collect the following personal information when you:

• Create an account or register on our website
• Place an order or make a purchase
• Subscribe to our newsletter
• Contact us with inquiries or feedback

This information may include:

• Full name
• Email address
• Phone number
• Shipping and billing address
• Payment information (processed securely by Razorpay)

1.2 Automatically Collected Information

When you visit our website, we automatically collect:

• IP address
• Browser type and version
• Device information
• Pages visited and time spent
• Referring website
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the collected information to:

• Process and fulfill your orders
• Send order confirmations and shipping updates
• Provide customer support
• Send promotional emails and newsletters (with your consent)
• Improve our website and services
• Prevent fraud and enhance security
• Comply with legal obligations

3. Sharing of Information

We may share your information with:

• Fulfillment Partners: To manufacture and ship your orders (Qikink)
• Payment Processors: To process payments securely (Razorpay)
• Shipping Partners: To deliver your orders (Delhivery, BlueDart, DTDC)
• Analytics Providers: To understand website usage (Google Analytics)
• Legal Authorities: When required by law or to protect our rights

We do not sell, trade, or rent your personal information to third parties.

4. Payment Security

All payment transactions are processed through Razorpay, a PCI-DSS compliant payment gateway. We do not store your complete credit/debit card information on our servers. Razorpay's security measures include:

• 256-bit SSL encryption
• Secure tokenization
• Two-factor authentication

5. Cookies

We use cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyze website traffic. You can control cookie settings through your browser preferences.

Types of cookies we use:

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand how visitors use our site
• Marketing Cookies: Used for targeted advertising (with consent)

6. Your Rights

Under Indian law, you have the right to:

• Access your personal information
• Correct inaccurate information
• Withdraw consent for data processing
• Request deletion of your data (subject to legal requirements)
• Opt-out of marketing communications

To exercise these rights, please email us at privacy@atmanluxury.in.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required by law. Order information is retained for 8 years as per Indian tax regulations.

8. Children's Privacy

Our website is not intended for children under 18 years of age. We do not knowingly collect personal information from minors. If you believe a child has provided us with personal information, please contact us.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our website after changes constitutes acceptance of the revised policy.

11. Grievance Officer

In accordance with the Information Technology Act, 2000 and rules made thereunder, the name and contact details of the Grievance Officer are provided below:

Grievance Officer: ĀTMAN Support Team
Email: grievance@atmanluxury.in
Response Time: Within 48 hours

12. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: privacy@atmanluxury.in